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How do I find the film that I am looking for?
To find what you want you can type a keyword
or the full title of the film that you are looking
for into the search box at the top of every page.
You are also able browse by genre. To do this click
on the browse button on the left of each screen.
What if I cannot find something?
The first thing to check is your spelling.
If this is correct we advise you check with the BBFC
web site to see if the film is available in
the UK. If it is and the film has been deleted
then please use our free
video search facility and we will do all we
can to track it down for you at the best possible
price.
How do I order?
When you find a film that you wish to buy
simply click on the basket icon or add to basket
and the film will be put in to your shopping basket.
Don't worry - putting something in your shopping
basket does not mean that you have to buy it. It
just saves a list of items that you may be interested
in buying. You can easily remove goods later. When
you have finished shopping just click on the checkout
icon and the top of the screen and follow the easy
steps to pay for your goods.
What payment methods do you accept?
- Chartbusters accepts all major credit and debit
cards. These include Visa, Delta, MasterCard,
Switch, Solo, Visa Electron, American Express
and Eurocard.
- You can pay by cheque but only in pounds sterling.
Paying by cheque will slowdown your order somewhat
as your items will not be despatched until the
funds have cleared, typically seven days after
we receive the cheque.
- Postal Orders again denominated in pounds sterling.
Orders will be despatched as soon as the postal
order is received.
- Cash in pounds sterling or US dollars but please
send recorded delivery!
- Electronic bank transfer to our account
How do I pay for my order?
How secure is your server?
Orders placed on-line are fully protected by our
secure server which encrypts all information before
it is sent to us, making paying on-line more secure
than handing over your card over in a restaurant
or paying over the telephone where no such encryption
takes place. Furthermore we adhere to strict security
measures as laid down by law in the Data Protection
Acts of 1984 and 1988. For additional security
all customer information is stored on a stand-alone
PC that is not connected to the Internet.
There has never been an instance of a reported
case of fraudulent use of a credit or debit card
as a result of purchases made with us.
What about my privacy?
Any information that you supply us with is for
our use only. We are totally committed to your
privacy and fully understand the frustrations of
receiving junk mail so we do not pass any customer
details to anyone else. All customer information
is held on a database that is not connected to
the Internet.
What is your returns policy?
Our commitment to customer satisfaction means
that Chartbusters operates a 'no quibbles' returns
policy. We take back any item for any reason so
long as it is returned to us within 30 days of
purchase and in the condition it was sent. We will
issue a full refund for the price of the item and
will also refund delivery charges where items are
returned as result of our error.
An administration charge of £2.50 will be made
for returns that are not as a result of faulty
or defective goods. Unless returned for any error
made on our part.
Please send all returns to:
Returns Department
Chartbusters Video
Premier House
Units 16-18
8 Union Street
Luton
LU1 3AN
UK customers can usually cross out their own name
and address and write 'Return to Sender' putting
our address on the back of the parcel saving them
the postage and a trip to the post office!. Please
include a brief note detailing the reason for returning
the item along with the receipt for the returned
goods. This does not affect your statutory rights.
What are your delivery terms?
We aim to despatch all items that are in stock
within 24 hours, excluding weekends. Any items
that are available should be sent within 3-4 days
unless otherwise stated. Delivery within the UK
usually takes 1-3 days from despatch.
Delivery charges are as follows:
- UK - GBP 1.50 per item up to a maximum of GBP
10.00
- Europe - GBP 2.00 per item
- Rest of The World - GBP 3.00 per item
Why are some items marked 'New' while others
are not?
As well as offering every available UK release,
Chartbusters sell a massive range of rare and deleted
titles. Many of these films have long since been
out-of-print so finding a new copy would be near
on impossible. Every item we sell that has been
previously viewed is chemically cleaned and checked
before it is sent. Furthermore everything is fully
guaranteed as per our returns
policy.
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